Unify all Service Desk requests in one self-service portal that’s easy and intuitive for employees to use.
Set SLAs and trackable metrics according to your needs, that can be tracked by multiple teams across the enterprise.
Automatically route incidents to the proper service team, integrated with designated SLAs and deadlines for service delivery.
Minimize impact and eliminate recurring problems by utilizing problem management techniques and tracking known issues. Put your findings into your Knowledge Base to improve process management.
Configure your change management processes from initial request to final approval, including post-implementation support. Teams across departments can use the same application.
Through configurable forms, requests are pre-filled with all necessary information, speeding up delivery to your customers.
Publish your catalog on-line, streamlining self-service and customize service offerings by department, location or profile.
Automate requests to access networks and applications, such as creating accounts, accessing groups and unblocking passwords.
Integrate monitoring with Event Management to easily associate events wtih incidents, improving service time and reducing potential impacts on infrastructure.
Utiilize Release Management tools to reduce problems when running version updates, improving user experience and ensuring your CMDB stays updated.
Consolidated and integrated visibility into incident and change management registries, including Configuration Items, and relationships between them all viewable via web.
With automated information gathering, create and maintain an updated inventory of computers and servers, including detailed specs such as CPU, memory, and serial number.
Simplify the complex