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Manage IT Services

Support digital transformation and mature IT processes

Manage IT Services

Adopt ITIL best practices

Service Desk

Unify all Service Desk requests in one self-service portal that’s easy and intuitive for employees to use.

Service Levels (SLA)

Set SLAs and trackable metrics according to your needs, that can be tracked by multiple teams across the enterprise.

Incidents

Automatically route incidents to the proper service team, integrated with designated SLAs and deadlines for service delivery.

Reduce and Eliminate Problems

Minimize impact and eliminate recurring problems by utilizing problem management techniques  and tracking known issues. Put your findings into your Knowledge Base to improve process management.

Change Management

Configure your change management processes from initial request to final approval, including post-implementation support. Teams across departments can use the same application.

Service Request

Through configurable forms, requests are pre-filled with all necessary information, speeding up delivery to your customers.

TI 1

Everything you need to deliver outstanding IT Services

Service Catalog

Publish your catalog on-line, streamlining self-service and  customize service offerings by department, location or profile.

Access Management

Automate requests to access networks and applications, such as creating accounts, accessing groups and unblocking passwords. 

Event Management

Integrate monitoring with Event Management to easily associate events wtih incidents, improving service time and reducing potential impacts on infrastructure.

Release Management

Utiilize Release Management tools to reduce problems when running version updates, improving user experience and ensuring your CMDB stays updated.

CMDB and Asset Management

Consolidated and integrated visibility into incident and change management registries, including  Configuration Items, and relationships between them all viewable via web.

Hardware and Software Inventory

With automated information gathering, create and maintain an updated inventory of computers and servers, including detailed specs such as CPU, memory, and serial number.

ITSM

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Simplify the complex

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